Manage schedule rule conflicts
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Rule conflicts in Skedulo are alerts that arise when scheduling rules are broken, for example, when work has overlapping job allocations, resources, regions, etc. For a full list of the rules that are configured by default, see the developer documentation.
The Rule conflicts console is a central location where all rule conflict records for ongoing and future jobs are listed. This console provides a single location for schedulers to view, edit, and resolve scheduling conflicts. Rule conflict alerts are also shown on the job cards in the various scheduling views and on the job details page so that they can easily be identified and resolved.
The console increases the visibility of time-critical issues and helps in the early detection of job conflicts so that schedulers can respond to and resolve them promptly, without needing to identify them in several different places in the web app.
Access the Rule conflicts console
To view all rule conflicts for your team, do the following:
- In the Skedulo navigation menu, navigate to Manage > Rule conflicts. The Rule conflicts console displays.
The Rule conflicts console lists all conflicts with their Description, Type, Start time, and End time.
Filter the rule conflicts view
Filter by region
The Region filter is always applied, such that the conflicts for a single region display at a time.
Click the filter to change the region.
Filter by conflict type or resource
The list of conflicts can be further filtered by showing only those of a certain type (e.g., over-allocated jobs or jobs scheduled outside of time constraints), or by the resources that are assigned to a job with a rule conflict. The Resource and Conflict type filters are multi-select, meaning that multiple types and/or resources can be selected as filter criteria.
To add a resources or conflict type filter, do the following:
- Click + Add filter and then click the filter to add.
- Select one or more resources or conflict types from the list that displays, and then click Apply.
Filter by date
A single day or a date range can be used to narrow the conflict list results by using a combination of the date picker and time window options.
The fiter supports time windows of one day, one week, or two weeks. The latter two allow you to view a date range but also confines the range to a period of one or two weeks.
Edit and resolve rule conflicts
To resolve a conflict, do the following:
- Click on the job number or resource name (depending on the type of conflict) in the conflict row. The job details page or resource swimlane displays, as is applicable.
- Make changes so that there is no longer a conflict with the schedule rules, for example, if the conflict record indicates that the job is over allocated, deallocate the extra resources.
Resolution of the conflict depends on the type. For example, if a time constraint rule has a conflict, then either the scheduled time or the time constraint needs to be changed to resolve it.
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