Manage location tracking

Manage location access permissions in the Skedulo Plus mobile app.

Overview

Location tracking is used to monitor work travel progress, provide proximity alerts, and enhance predictive features such as work optimization and auto-completion. A mobile user can enable or disable location tracking at any time via their mobile device settings.

We recommend that you set location access permission to Allow all the time (or Always) to allow all functions in the Skedulo mobile app to work as expected.

When your permission is set to Don’t allow (or Never) the following Skedulo features will be unavailable:

  • Current location: Your current location is set as your home address (as defined in your user profile) on the Skedulo web app. There may be a time lag in updating a resource’s location when you log out of the Skedulo mobile app.

  • Live tracking, including the resource’s Actual route.

  • Proximity notifications.

  • Geolocation of job allocation status changes.

Enable location tracking permissions

After logging into the Skedulo Plus app, if your permission is not set to Allow all the time (or Always), a location tracking indicator will appear on the Agenda screen map, prompting you to enable it.

Enable location tracking on iOS

Do as follows to enable location tracking easily from the mobile app:

Enable location tracking on iOS

  1. On the Agenda screen map, tap Location access is off.

  2. The Work better with Location Access always allow pull-up overlay appears. Tap Turn on in Settings.

  3. You are redirected to the Skedulo Plus settings page on your mobile device. Tap Location.

  4. Tap Always to allow the location tracking at any time.

Enable location tracking on Android

Do as follows to enable location tracking easily from the mobile app:

  1. On the Agenda screen map, tap Location access is off.

  2. The Work better with Location Access always allow pull-up overlay appears. Tap Turn on in Settings.

Enable location tracking on Android

  1. You are redirected to the Skedulo Plus app info page on your mobile device. Navigate to App permission > Location. Then tap Allow all the time to allow the location tracking at any time.

Enable location tracking on Android

Device tracking notifications

When selecting the option to always use location, Skedulo continues to track the location of a resource when the app is running in the background. You are actively notified if location tracking is active — on both Android and iOS mobile devices.

iOS device location tracking notification

iOS devices provide location tracking notifications by highlighting the timestamp in the top left corner.

An iOS device showing the highlighted timestamp indicating that an app is tracking location

Tap the highlighted timestamp to open the Skedulo app or any other app that is tracking location. When the app is open, the icon in the top left corner indicates that location tracking is active.

An iOS device showing the highlighted timestamp indicating that an app is tracking location

Android device location tracking notification

Android devices indicate location tracking via a notification on the lock screen and via a small app icon at the top of the device.

Android devices also inform users (via a pull-down panel) what level of tracking is active and the reason why it is enabled.

You can pause the tracking by tapping the Pause tracking text link in the pull-down notification.

An Android device displaying location tracking notifications.