Skedulo Plus troubleshooting

Troubleshooting and FAQs for the Skedulo Plus mobile app.

Troubleshooting and FAQs

I’m not sure what mobile device I have

If you have any Apple iPhone model, you have what is known as an iOS device and will need to use the iOS installation guide. Generally speaking, all other brands of devices (e.g. Samsung, Oppo, Google Pixel) use the Android phone software and you will need to use the Android installation guide. If you are still unsure, please contact your Skedulo Administrator.

I’ve installed the Skedulo Plus mobile app but I cannot log in with my credentials

In order to log in to the new Skedulo Plus mobile app, you will need to know your Team Name as well as the login credentials you used to sign in to the old Skedulo app.

Experiencing technical issues with the Skedulo Plus mobile app?

You can still use the old Skedulo mobile app (v2) if you cannot complete your work in the new Skedulo Plus app. You will need to first log out of the new Skedulo Plus app and then log in to the old Skedulo app using the same credentials.

How do I learn about the new features or how to use the Skedulo Plus mobile app?

We have put together this handy onboarding video that highlights all of the fantastic new features of the Skedulo Plus mobile app as well as getting you familiar with the app.

How do I update to the latest version of the Android Skedulo Plus mobile app while it is in beta?

We’re regularly adding features and making enhancements to the new mobile app and these will be released as a new version of the Skedulo Plus app. You will be notified via an email from App Center when there is a new release. You can click on the link provided in the email or scan the QR code in Step 1 to download the latest app version and install the update from the downloaded file.